Wedding Cake Design Pro
Home For Bakers Products Cake Designs Testimonials About Frequently Asked Questions Contact Us
 
image image image

 

image image  
image
Order or Download Now
Wedding Cake Design Pro Software
 
Support

Technical support is available for Topplestone software users via our customer support center.  You may first wish to try our FAQ page.  Many common questions and answers will be found there. 

line

To contact us - please use the Contact Us page

 

It will be helpful to have the following information available and listed in your email to the support center team:

1. The License number and Serial number of your software program

2. The Make and Model of your Computer

3. The Operating system installed on your computer

4. The Make and speed of your processor

5. The quantity of RAM installed on your system

6. The Video card Model and Manufacturer

7. The amount of Video card Memory

8. The Video card Driver and Version of that driver

9. The Display Settings including Screen Resolution, Color setting, and Hardware Acceleration

10. The version of Direct X® that is installed on your computer.

 

Click here for System Requirements

www.microsoft.com/downloads/details.aspx?FamilyId=2DA43D38-DB71-4C1B-BC6A-9B6652CD92A3&displaylang=en

line

Installing on Windows Vista

Information below is for those who have either Windows Vista or a 64 bit OS and who have the CD-ROM version or the downloaded version prior to October 20, 2009.  There is also a Vista update on the web site.  This update is for those who have either Windows Vista or a 64 bit OS and who have the CD-ROM version or the downloaded version prior to October 20, 2009. 

 

Click on “update” at the bottom of the home page.  This update addresses Vista’s handling of printer and jpg issues.


The general order for Vista installation for those users who have the CD-ROM version or the downloaded version prior to October 20, 2009; Turn off UAC, Install program, Install Vista update, Install ck update (if needed), License program.

All other Vista users may need to turn off the UAC prior to installation.

 

Vista’s User Account Control:  Turning it off.


Installing on Windows Vista with the user account control turned off:


It is best to be logged in as the administrator with all privileges.


If the wedding cake design pro computer is running Windows Vista;
Windows Vista has a new security feature called "User Account Control".
Here is an explanation of it's function taken from Vista's Help file.


"User Account Control (UAC) is a feature in Windows that can help prevent unauthorized changes to your computer. UAC does this by asking you for permission or an administrator? password before performing actions that could potentially affect your computer's operation or that change settings that affect other users. When you see a UAC message, read it carefully, and then make sure the name of the action or program that's about to start is one that you intended to start."

 

64 bit operating systems:

If you have a 64 bit operating system, please go to the update page and download the ck update installer.  Follow all of the instructions included in the downloaded “zip” file.

line

Important!How to check for the Direct X® Version and Video Card Display that is installed on your system:

 

Click the Green Start button (usually on the lower left of your screen), when that window opens - Click RUN, in the run dialogue box type – dxdiag and Click Ok, when this window opens, Click the System tab – read from the bottom up and you should see the “Direct X® Version” listed – then Click the Display tab and you should see the Video card that is installed on your system. 

 

On the Display tab, under “DirectX Features”, the DirectDraw Acceleration, the Direct3D Acceleration, and the AGP Texture Acceleration should be enabled.  There are test buttons for DirectDraw and Direct3D, you may want to run a test.

 

The test results should be displayed in the box below the test buttons.  You may want to save and exit or exit.

line

How to Check for which version Operating System is installed on your computer:

 

Click the Green Start button (usually on the lower left of your screen), when that window opens – RIGHT Click “My Computer”, when this window opens, highlight properties and Click Properties.  On the General tab, you should see your general system information.  Click Ok when you are done. 

line

Important!After Entering the “Serial Number”:
When the small gray and white window appears with the initials WCDP and the candy stripe is scrolling – Do Not Press Enter – unless technical support asks you to reconfigure your license.  This small window will disappear and you will be forwarded to the “Welcome Screen”. 

 

If you do press enter, this will halt the program installation and/or abort the program launch.

 

 If this is done a few times, your serial number will be lost.
This small window will appear each time the program is launched.  Allow it to pass through to the “Welcome Screen”.

line

Important!After Entering the “Serial Number”:
CD-ROM Version and Downloads Prior to July 2008

When the small gray and white window appears with the initials WCDP and the candy stripe is scrolling – Do Not Press Enter – unless technical support asks you to reconfigure your license.  This small window will disappear and you will be forwarded to the “Welcome Screen”. 

 

If you do press enter, this will halt the program installation and/or abort the program launch.

 

 If this is done a few times, your serial number will be lost.
This small window will appear each time the program is launched.  Allow it to pass through to the “Welcome Screen”.

line

Important!Entering your “Serial Number”: 
The Serial Number is Case sensitive.  The easiest way to enter the correct number is to copy and paste the number into the registration box.  Be certain that no extra spaces or characters are added when doing this. 

 

When entering the serial number manually, please note that the number “1”, the lower case “L”, and the upper case “I” look very similar; also note that the number zero and the upper case/lower case Vowel “O” look very similar. 

 

There are no spaces before or after or in between any of the characters. 

line

Important!When Installing the Windows Vista® or Win XP® Update:
Note: The Wedding cake design pro software must already be installed and licensed.

line

Important!Choose the update that matches your operating system.
Download the WCDP Update from the Link Below – open the zip file to your desk top and then double Click the wcdp- update -setup file.  Then follow the prompts.  Save this downloaded file in a safe place for future use if needed. 

 

Please click here to go to the WCDP Vista and Win XP Update page

 

 
Articles

dotMake Your Own Wedding Cake

dotHow to Make a Wedding Cake

dotSeasonal Wedding Cakes

dotDesigner Wedding Cakes

dotUnique Wedding Cakes

dotTheme Cakes

dotClassic Wedding Cakes

 

 

envelopeSend this site to a friend

 

Order or Download Now

Topplestone LLC

Website design by Dynamic Digital Advertising

image image