Topplestone, LLC
545 North Charlotte Street
Pottstown, PA
USA 19464
Weekdays: 10:00am – 5:00pm
For further information or assistance please
choose an email link:
Info@weddingcakedesignpro.com
Sales@weddingcakedesignpro.com
Distribution@weddingcakedesignpro.com
Questions@weddingcakedesignpro.com
Support@weddingcakedesignpro.com
Please
click here to go to the Support page Please
click here to go to the FAQ page
 Please check the Support page and the FAQ page before contacting the support team because many of the most common questions and a few uncommon questions may be answered with the information provided. This will be the fastest method of help.
If you do need to contact the support team,
please have your system information handy as this will help the
team answer your questions more effieciently.
It will be helpful to have the following information available and listed in your email to the support center team:
1. The License number and Serial number of your software program
2. The Make and Model of your Computer
3. The Operating system installed on your computer
4. The Make and speed of your processor
5. The quantity of RAM installed on your system
6. The Video card Model and Manufacturer
7. The amount of Video card Memory
8. The Video card Driver and Version of that driver
9. The Display Settings including Screen Resolution, Color setting, and Hardware Acceleration
10. The version of Direct X® that is
installed on your computer.
Please
click here to go to the System Requirements page
www.microsoft.com/windows/directx/default.mspx
How to check for the Direct X® Version and Video Card Display that is installed on your system:
Click the Green Start button (usually on the lower left of your screen), when that window opens - Click RUN, in the run dialogue box type – dxdiag and Click Ok, when this window opens, Click the System tab – read from the bottom up and you should see the “Direct X® Version” listed – then Click the Display tab and you should see the Video card that is installed on your system.
On the Display tab, under “DirectX Features”, the DirectDraw Acceleration, the Direct3D Acceleration, and the AGP Texture Acceleration should be enabled. There are test buttons for DirectDraw and Direct3D, you may want to run a test.
The test results should be displayed in the box below the test buttons. You may want to save and exit or exit.
How to Check for which version Operating System is installed on your computer:
Click the Green Start button (usually on the lower left of your screen), when that window opens – RIGHT Click “My Computer”, when this window opens, highlight properties and Click Properties. On the General tab, you should see your general system information. Click Ok when you are done.
After Entering the “Serial Number”:
When the small gray and white window appears with the initials WCDP and the candy stripe is scrolling – Do Not Press Enter – unless technical support asks you to reconfigure your license. This small window will disappear and you will be forwarded to the “Welcome Screen”.
If you do press enter, this will halt the program installation and/or abort the program launch.
If this is done a few times, your serial number will be lost.
This small window will appear each time the program is launched. Allow it to pass through to the “Welcome Screen”.
 Entering your “Serial Number”:
The Serial Number is Case sensitive. The easiest way to enter the correct number is to copy and paste the number into the registration box. Be certain that no extra spaces or characters are added when doing this.
When entering the serial number manually, please note that the number “1”, the lower case “L”, and the upper case “I” look very similar; also note that the number zero and the upper case/lower case Vowel “O” look very similar.
There are no spaces before or after or in between any of the characters.
When Installing the Windows Vista® Update:
Note: The Wedding cake design pro software must already be installed and licensed.
Only install this Update if you are running Windows Vista® as your operating system.
Download the WCDP Vista Update from the Link Below – open the zip file to your desk top and then double Click the wcdp-Vista 19 Oct. 2007-setup file. Then follow the prompts. Save this downloaded file in a safe place for future use if needed.
Please
click here to go to the WCDP Vista Update page |
